FREQUENTLY ASKED QUESTIONS
How can I order
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
Why should I buy online?
What information should I input when ordering?
What payment methods can I use?
You can use all the major debit cards, Net Banking, online Wallets for processing payment
What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please check with your card or bank details. If everything is as it should, but you still can't make the payment, please contact email@example.com and notify us about the problem.
How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
What are the delivery charges?
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements, extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.Check Shipping Policy-Click Here
What are the terms and conditions?
You can see the terms and conditions here
How can I get offer on bulk amounts?
Please contact us at firstname.lastname@example.org and let us know about the products and quantities you are interested in, We will certainly help you with the same.
Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact email@example.com
Do I have to order online?
Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime.
Do you have the product in stock?
All the products which are shown on our site are subjected to availability. Order lead time depends on the products and quantities.
How to contact customer service?
Can I return a product?
If you want to return a product, please contact us at firstname.lastname@example.org
How do I create an account?
Go to Login Page and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
How can I retrieve my password?
You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.
Is your website secure?
Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
Can I track my order?
We will send you the tracking code of the shipment when the parcel has been sent.
What is the Shipping time?
Shipping time will be confirmed on the order confirmation document.
What is the Shipping cost?
Shipping charges on our products shall be mentioned at the time of checkout. The said shipping charges are volumetric in nature and differ from product to product.
How to change the shipping address?
You can easily change your shipping address on your account prior to any order.If the shipment has been processed you cannot change the same.If you want to change shipping address before order, You just need to login and check “my account” section.